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An established provider of patient service centers, The Client operates dozens of medical laboratories throughout Canada. They needed a dedicated recruitment partner to fill 50 entry-level roles—all within an accelerated time frame of three months. Acara was selected to address this need and find candidates for multiple locations between London and Ottawa, a distance of over 500 kilometers.
Acara’s high-touch sourcing and recruiting approach helped to establish a 98% overall program success rate. According to The Client, “the entire Acara team was on top of everything. Showed a great sense of urgency, listened to feedback, and provided us with great candidates.” Learn more about how Acara was able to assist this patient service center and the results of our recruiting program.
A leading provider of patient service centers, The Client operates dozens of medical laboratories throughout Canada. With over 25 years of specialized healthcare experience, the organization employs more than 2,500 employees spanning from Quebec to British Columbia.
Faced with an onslaught of hiring spikes, The Client was looking for a dedicated recruitment partner to fill a high volume of 50 entry level roles within a span of three months. These roles supported multiple locations between London and Ottawa—a distance of over 500 kilometers. The organization turned to Acara to help address its talent needs. Not only did our team of recruitment specialists need to prescreen and qualify all candidates, but we were also asked to conduct all pre-employment verifications—including education, reference, police background, and driver abstract checks. In addition, the Acara team arranged and coordinated interviews between qualified candidates and eight of The Client’s hiring managers.
The Client’s budgeted compensation for these roles was—on average—15-20% less than comparable positions in the market. All candidates were required to be flexible to work morning, afternoon, or night shifts and had to have open availability on weekends and holidays. These requirements severely limited the size of the talent pool. Our team had to coordinate interview schedules with eight of The Client’s busy hiring managers, it was often difficult to receive feedback on candidates in a timely manner.
To account for the large volume of hiring needs, Acara allocated four recruiters and three sources that were dedicated to The Client. These internal resources were segmented by market and skillset, allowing them to focus on certain candidate pools in specified geographical regions. In collaboration with The Client’s hiring managers, we constructed a candidate screening guide that addressed the “must-haves” for each role. In addition, we supplied each hiring manager with a list of pre-screened questions that could be posed to potential candidates during interviews. Our team conducted weekly meetings with The Client’s hiring teams to discuss our overall recruiting performance and evaluate interviews from the previous week. This insight was critical for our team in understanding where we were succeeding and where we needed to improve. The Acara team also used data and industry and metrics to coach The Client’s hiring stakeholders on market trends and interview best practices, while further educating them on how to more effectively attract talent in a highly competitive market.
Throughout our relationship with The Client, Acara’s high touch sourcing and recruiting approach has led to the successful completion of the project. Within a three-month period, the Acara team generated a list of 493 qualified candidates that could be leveraged to fill future positions within The Client’s organization. To date, Acara has filled 72 high-impact roles to meet urgent hiring demands with only one candidate resignation— equating to a 98% success rate. Moreover, our interview-to-hire ratio of 45% further affirms our ability to source and select high-quality talent. With a high degree of trust and transparency in our recruiting efforts, The Client witnessed the value in Acara’s screening process. The organization requested that over 40 internal referrals be put through our stringent vetting and evaluatory process to be considered for open positions. The Client has continually partnered with the Acara team in filling new positions that have helped to address ongoing hiring needs.
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