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The Client—a multi-billion dollar Fortune100 company that specializes in aerospace, defense, security, and advanced technologies—needed a scalable solution to solve extensive technology needs. Not only did they need to procure, deliver, and deploy more than 10,000 desktop computers across multiple locations, but they also needed to provide a 24/7 help desk call center and deploy desktop support services across the entire enterprise.
To source qualified candidates and equip each facility, Acara joined forces with COLAMCO, a premier provider of computers, computer parts, and components. Together, the team was able to deliver a scalable solution designed for maximum effectiveness and cost avoidance. Read the case study to learn more about the partnership and the results achieved.
A multibillion-dollar, Fortune100 company that specializes in global aerospace, defense, security, and advanced technologies.
The Client needed to procure, deliver, and deploy more than 10,000 desktop computers annually across multiple states, facilities, and various business units. Additionally, The Client needed to provide 24×7 Tier 1 Help Desk call center and Tier 2 Deskside support services across the enterprise.
The Client’s hyper-specific objectives required a unique team of experts who could:
To meet its unique objectives, Acara teamed up with COLAMCO— a premiere provider of computers, computer parts, components, printers, tablets, and more—to deliver a scalable solution designed for maximum effectiveness and cost avoidance. An industry leader, COLAMCO is a certified small, minority business, and is also an HP- and Dell-certified reseller. Acara sourced and staffed a workforce of highly qualified employees who executed the largescale deployment initiative, and COLAMCO procured and distributed the required technology.
Deployment activities included:
Together, the companies provided support that focused on the implementation of desktop hardware solutions, supplementary mobile technologies, and advanced resources—all of which satisfied The Client’s complex or high-risk requirements, financial goals, and labor composition strategies. The solution between Acara and COLAMCO enables The Client to refresh their hardware at any time they choose, minimizing operational disruptions and increasing service flexibility.
Specifically, the collective support model provided The Client:
The partnership between Acara and COLAMCO delivered significant results— successfully facilitating over 40,000 hardware deployments to date. Through the duration of our partnership, Acara and COLAMCO are on pace to execute over 50,000 technology deployments. Additionally, this solution drove significant cost avoidance, enhanced delivery schedules, and provided complete transparency into The Client’s expenditure on the required hardware and maintenance.
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