The Client—a multi-billion dollar Fortune100 company that specializes in aerospace, defense, security, and advanced technologies—needed a scalable solution to solve extensive technology needs. Not only did they need to procure, deliver, and deploy more than 10,000 desktop computers across multiple locations, but they also needed to provide a 24/7 help desk call center and deploy desktop support services across the entire enterprise.

A leading provider of commercial services to the life sciences industry, The Client sought a master vendor provider to oversee and streamline its contingent labor needs across four different call centers in the United States. Due to non-essential business closures and stay-at-home orders during the coronavirus pandemic, The Client needed a staffing provider that could source, onboard, and train qualified candidates virtually.

Businesses never want to make a bad hire. Hiring an employee that isn’t a long-term fit for your organization is counterproductive to your overall success. Not only can time spent on functions like screening, recruiting, and interviewing add up in a hurry, but onboarding and training costs bring additional—and unnecessary—costs into the fold.